Shipping & Returns
- If I order something, how long does it take for the order to be processed?
- Once the order is processed, how long before it ships?
- How late can I place an order I want shipped the same day?
- If I select Next Day shipping on a Friday, when will my order arrive?
- If I need to return or replace an order, what should I do?
- What shipping options are available?
- International Orders
- Return Policy
- Core Returns
At Dan’s Diesel Performance, most orders will be processed same day if the item is a stocking part. Custom fabricated parts, powder coated parts, or other in house products, may require 2-3 days to process.
Once an order is processed, it will usually ship the same day it is completed.
Any orders placed before 4pm will typically ship same day if it is a stocking part. Fabricated, powder coated, or custom parts may take 2-3 days.
All Next Day shipments will be received on the next business day. Friday orders will be received on Monday. If you need the order on a Saturday, please call us at 815-977-5865 and we can set up Next Day Saturday shipping.
Send all returns or replacement orders to:
Dan’s Diesel Performance INC
Attn: Shipping & Receiving
1279 Anvil Road
Machesney Park, IL 61115
Dan's Diesel Performance, INC. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Dan's Diesel Performance, INC. ships merchandise to Canada, Mexico, and a few more countries, but not to other international locations. The risk of loss and title for all merchandise ordered on this web site pass on to you when the merchandise is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Dan's Diesel Performance, INC. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
You may purchase merchandise from this web site by using any one of the payment options as follows: credit card & PayPal. Dan's Diesel Performance, INC. reserves the right to change its payment procedures at any time without prior notice to you. There are no returns on used parts. Parts must be in new condition in their unopened original box to be eligible for return. All returns must be made within 30 days of sale. There are no returns or refunds on digital or electronic products, this includes but not limited too: digital products, Auto Cal unlinks, EFILive tuning, EFILive products or other tuning programs. Tune changes must be made within 15 days of installation or delivery to be eligible for service. Dan's Diesel Performance, INC. does not repair switches or EFILive devices. If the part is defective upon receiving, missing, or an incorrect part was issued, please contact Dan's Diesel Performance, INC. as soon as possible for an exchange. All returns are subject to a 15% restocking fee. TCMs and any powder coated products are non-returnable. Shipping costs are non-refundable.
Core Returns must be received within 60 days after order has been delivered to the customer. Cores that are returned within the 60 days and pass quality core inspection will be issued a full core refund. Cores returned after 60 days will only receive half of the original core charge unless prior arrangements have been made with Dan's Diesel Performance. Cores that are damaged or non useable will not receive a core refund or will only receive what the value of the damaged core is worth after repair of damaged components. Dan's Diesel Performance reserves the right to reject issuing a core refund if the core return guidelines are not met.