Dan's Diesel Performance FAQ

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Dan’s Diesel Performance INC offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Dan’s Diesel Performance INC takes great pride in having you as a customer and we will ensure your privacy as a customer. Dan’s Diesel Performance INC does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

As we continue to expand and develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Dan’s Diesel Performance INC does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an online purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Dan’s Diesel Performance INC seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Dan’s Diesel Performance INC reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

We welcome your comments and questions about privacy. Please send email to [email protected].

We are confident that your visit to Dan’s Diesel Performance INC is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-815-977-5865.

At Dan’s Diesel Performance, most orders will be processed same day if the item is a stocking part. Custom fabricated parts, powder coated parts, or other in house products, may require 2-3 days to process.

Once an order is processed, it will usually ship the same day it is completed.

Any orders placed before 3pm will typically ship same day if it is a stocking part. DDP fabricated, powder coated, or custom parts may take 2-4 days.  HSP product that is not in stock may take 3-4 weeks to ship.  

All Next Day shipments will be received on the next business day. Friday orders will be received on Monday. If you need the order on a Saturday, please call us at 815-977-5865 and we can set up Next Day Saturday shipping.

Send all returns or replacement orders to:

Dan’s Diesel Performance INC

Attn: Shipping & Receiving

1279 Anvil Road

Machesney Park, IL 61115

Dan's Diesel Performance, INC. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Dan's Diesel Performance, INC. ships merchandise to Canada, Mexico, and a few more countries, but not to other international locations. The risk of loss and title for all merchandise ordered on this web site pass on to you when the merchandise is delivered to the shipping carrier.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Dan's Diesel Performance, INC. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Orders may be cancelled up until the time it goes into processing. Once the order is in the processing or building stage a cancellation will result in a 10% cancellation fee. Once an order has shipped it may no longer be cancelled. Refer to our return policy.

You may purchase merchandise from this web site by using any one of the payment options as follows: credit card, Affirm and PayPal. Dan's Diesel Performance, INC. reserves the right to change its payment procedures at any time without prior notice to you. There are no returns on used parts. Parts must be in new condition in their unopened original box to be eligible for return. All returns must be made within 30 days of sale. There are no returns or refunds on digital or electronic products. TCMs and any powder coated products are non-returnable. If the part is defective upon receiving, missing, or an incorrect part was issued, please contact Dan's Diesel Performance, INC. as soon as possible for an exchange. All returns are subject to a 15% restocking fee. Shipping costs are non-refundable. Refunds will only be issued to the payment method that was used for the purchase. If a check must be issued due to the customer closing his credit card account, then a 5% processing fee will be deducted from the refund.

When shipping to DDP, do not use the USPS Post Office.  Dan's Diesel Performance is not responsible for lost or damaged products due to shipping services.  

Core Returns must be received within 60 days after order has been delivered to the customer. Cores that are returned within the 60 days and pass quality core inspection will be issued a full core refund. Cores returned after 60 days will only receive half of the original core charge unless prior arrangements have been made with Dan's Diesel Performance. Cores will not be accepted past 6 months.

All cores are inspected for damage such as broken cases, broken shafts, excessive hard part failure, etc. Dan's Diesel Performance will deduct the cost of these replacement parts from the core refund. Cores which are non-useable will not receive a core refund. Dan's Diesel Performance reserves the right to reject issuing a core refund if the core return guidelines are not met. Core charges placed on a credit card will only be refunded to the original credit card that was used. If a check must be issued due to the customer closing that credit card account, then a 5% processing fee will be deducted from the core refund.

When shipping cores, do not use the USPS Post Office.  Please package cores in a sturdy box with proper packing material.  Dan's Diesel Performance is not responsible for lost or damaged cores due to shipping services.

If you don’t see the product you’re searching for, please call us at 815-977-5865 and we will be happy to assist you with what you need. Please reference our shipping and returns page for more information.

Place the core items in the box sent to you from our company. Ensure the core tag is present on the box, and return it to Core Dept. 1279 Anvil Rd, Machesney Park, IL 61115.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Dan's Diesel Performance makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Dan's Diesel Performance SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Dan's Diesel Performance BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchant ability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Dan's Diesel Performance. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Dan's Diesel Performance is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Dan's Diesel Performance. The inclusion of material on this server does not imply any endorsement by Dan's Diesel Performance, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Dan's Diesel Performance tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

 

All warranties offered by Dan's Diesel Performance (including Lifetime warranties) are only applicable to the original purchaser of the product. Warranties are void once product changes ownership or if the product is disassembled. Warranties cover defects in parts and workmanship. Warranties do not cover events such as installer error, lack of maintenance, abuse, contamination, normal wear, etc. Dan's Diesel Performance will not be liable for labor, towing charges, rental car/truck, travel/lodging expenses, shipping charges, duties or taxes, loss of income or any other claims for special, indirect, or consequential damages that may arise under the provisions of this warranty.  Warranty does not cover powder coating or having parts recoated.  When sending a product in for warranty or repair, DO NOT use USPS Post Office.  We suggest UPS or FedEx.  Use a sturdy box and adequate packing material.  Dan's Diesel Performance is not liable for lost or damaged products from shipping.  Customers that send a product in for warranty and do not fall within the scope of the warranty guidelines will be sent an invoice for repair.  In the event the invoice is not paid within 30 calendar days, the product will be considered abandoned and will become property of Dan's Diesel Performance.